Terms and Conditions Definitions
Product contains nicotine a toxic and addictive chemical.
Supplier is any person engaged in the business of making a consumer product directly or indirectly available to consumers.
Consumer a buyer of goods for personal use. A buyer of consumer goods for resale is not a consumer.
Contract means the contract between the Supplier and the Consumer for the sale and purchase of Goods incorporating these Terms and Conditions.
Goods means the articles that the Consumer agrees to buy from the Supplier.
Cloud9 industries (USA)
Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier.
Nothing in these Terms and Conditions shall affect the statutory rights of the Consumer. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Consumers acceptance of these Terms and Conditions. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier. Any complaints should be addressed to the Supplier's address at
All orders for Goods shall be deemed to be an offer by the Consumer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.
Where the Goods ordered by the Consumer are not available from stock the Consumer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
When making an order through the Website, the technical steps the Consumer needs to take to complete the order process are described in the Order Process Section.
Age of Consent
Where Goods may only be purchased by persons of a certain age the Purchaser will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
If the Supplier discovers that the Consumer is not legally entitled to order certain Goods, the Supplier shall be entitled to cancel the order immediately, without notice.
Price and Payment
The price of the Goods shall be that which is stipulated on the Website. The price is inclusive or exclusive of State Tax. The price includes delivery charges as listed separately.
The total purchase price, including State Tax and delivery charges, if any, will be displayed in the Consumer's shopping cart prior to confirming the order.
After the order is received the Supplier shall confirm by email the details, description and price for the Goods.
Payment of the price plus State Tax and delivery charges must be made in full before dispatch of the Goods.
Goods will be delivered by whichever Carrier we deem necessary. Our carrier of choice is USPS but orders of a higher denominational value (currently $150) will, at our discression be shipped UPS Ground. Please feel free to add a notation to your order if you prefer we ship USPS.
The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Consumer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Consumers address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Right of Supplier
The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Consumer places an order.
The Supplier reserves the right to withdraw any goods from the Website at any time.
The Supplier shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
Any replacement parts are warrantied from the date of delivery of the original order.
Limitation of liability
Should there be any breach of these Terms and Conditions by the Supplier the remedies of the Consumer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
Cloud9 industries reserves the right to edit or delete any content posted on any part of vapingcloud9 website at any time by customers or third parties, including, but not limited to, the "Guestbook" and "Forum" sections of the website. Statements that reasonably may be interpreted to make therapeutic or "smoking cessation" and similar claims regarding the use of Cloud9 products, or electronic cigarettes generally, are prohibited and will be subject to editing and/or removal from the website. Examples of such statements include statements that electronic cigarettes have helped an individual "quit" smoking traditional cigarettes, have helped reduce nicotine cravings or withdrawal symptoms, or have proven a successful alternative to approved smoking cessation drugs, such as nicotine patches or gums.
The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances
outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
Changes To Terms
The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Consumer upon making a purchase.
©2014 Cloud9 industries (USA) Inc.
Cloud9 industries makes no claims that the electronic cigarette e-juice will cure a smoker's addiction to nicotine; the e-juice we sell serve the same purpose as a tobacco cigarette - they deliver its user nicotine. If you do suffer from the disease of Tobacco/Nicotine Dependence Syndrome and want to take steps to give up smoking or cut down the quantity of cigarettes you currently smoke, we recommend you visit your health care provider to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction program.
WHAT THIS POLICY COVERS
This policy covers how Vapingcloud9.com(“we”) treats personal information that we collect regarding visitors and users (“you”) of the Vapingcloud9.com site. Personal Information is defined as identification information about you such as your name, address, email address, and phone number that is not otherwise publicly available.
THE INFORMATION THAT WE COLLECT ABOUT YOU
On Vapingcloud9.com you have almost total control over what information we may have about you. In most cases, we will not have personal information about you unless you voluntarily give it to us when establishing an account, placing an order, etc. This information includes, name, address, email address, shipping address, telephone number, credit card information, and any other information that we may consider necessary to serve you properly. (For example, we cannot deliver merchandise that you have ordered unless we have an address to deliver it to.) You may choose not to provide this information. However, a decision not to provide the information we request may mean that we are unable to process your order.
You may provide us with information about other individuals (for example, you may request shipping to another individual and their address). We will safeguard this information as carefully as we would your own information. We also retain the same right to use this information as we would use your information (for example, we may need to contact them regarding shipping, we may contact them with information about offers and products we believe they may be interested in, etc.)
The only personal information we collect from you without requesting it is your IP (Internet Protocol) address and the identity of the web site you visited prior to visiting Vapingcloud9.com. Your IP address is the number which the internet uses to identify you while you use the internet. This number does not provide us with other information about you (such as name, address, etc.). However, if it is important for us to contact you, your IP address may be used to identify your internet provider and you may be contacted through that channel. This will only be done if we have a significant need to contact you and we do not otherwise have accurate contact information. We identify the site you visited prior to our site to acquire knowledge of sites which may be providing links to Vapingcloud9.com.
HOW WE USE YOUR INFORMATION
Information collected about you is collected for the purpose of serving you. We need this information to ship products that you order, respond to questions you may pose to us, resolve problems and disputes, and to offer you products that we believe may interest you.
We may use this information to communicate with you under a number of circumstances, such as in response to a request from you for information, notification of changes in our policies, distribution of our monthly newsletter, or contact regarding your account with us.
As we serve you, it becomes necessary to share your personal information with other entities on a “need to know” basis. (For example, we need to share your credit card information with our financial institution in order to receive payment, a merchant needs to know your shipping information in order to ship merchandise to you. When your merchandise is shipped, the selected carrier must have access to your shipping information in order to make the delivery.)
ACCESS WITHIN Vapingclud9.com
To enhance the benefit of Vapingcloud9.com to you, we use “cookies.” Cookies are small text files we place on your computer. These files contain a small amount of data which can anonymously identify you to the Vapingcloud9.com system. (For example, cookies help us keep track of a series of merchandise selections. The cookie tells us that the selections were made by the same visitor, but cookies by themselves do not tell us who the visitor is.) Cookies are used to track usage of the Vapingcloud9.com site. We cannot track your personal site usage or where you have been on the site, however information we collect through cookies helps us to determine which pages are most popular with our users. Also, cookies help us to keep track of simultaneous users who are adding items to their shopping cart and placing orders at the same time. This is standard procedure for virtually all sites that use a shopping cart format. You may be able to set your web browser to reject cookies. However, rejection of cookies may negatively affect your ability to use the Vapingcloud9.com site.
Vapingcloud9.com is intended to be safely viewed by general audiences. No offensive material of any kind is welcome on Vapingcloud9.com.
We do not knowingly solicit orders from any individuals below the legal age to enter into a binding contract in their home jurisdiction. Such individuals may only use Vapingcloud9.com through the involvement of a responsible adult.
WHAT THIS POLICY DOES NOT COVER
We cannot state or control the policy of companies that we do not own or control, or people that we do not employ or manage.
HOW TO CONTACT US
If you have any questions, comments, suggestions, or wish to contact us for any reason, you may do so at:Support@vapingcloud9.com.
UPDATES AND EFFECTIVE DATES
We may modify these policies at any time. We encourage you to review this policy frequently so that your understanding of our policy will remain current.
At Cloud9 industries we have a couple different shipping methods to choose from. It is important to know that the shipping method you choose will not speed up the processing speed of your order. Orders are processed first come first serve basis. We try our hardest to get all our packages out quickly.
USPS is one of the most affordable methods to ship packages to our customers. USPS delivers packages six days a week (Monday – Saturday) and work very hard to get the mail out. The only downfall to USPS is the lack of tracking updates and most of the time you will have your package before tracking has been updated.
USPS First Class Mail
First Class mail is the standard of our shipping. We can only fit 13 ounces worth of product in a first class mail package. This is most common shipping method chosen by our customers. It will normally get to its destination in 3 – 7 business days.
USPS Priority Mail
Priority mail is slightly faster then first class mail. We calculate the rate based on the size of the order and the kind of priority mail package that will need to be used. These packages typically arrive to our customers in 2 – 3 business days.
USPS Express Mail
Express mail is slightly faster then priority mail. We calculate the rate based on the size of the order and the kind of express mail package that will need to be used. Express mail must be to the post office by 3pm to get processed for 1 – 2 day shipping. Remember paying for express mail does not give you a quicker processing time it just means that once your order has shipped it will arrive at its destination at the fastest possible speed.
Unfortunately, we are not able to accept returns on e-liquid that does not meet personal flavor expectations. Taste is a very subjective sense that will vary greatly from person to person. We highly recommend purchasing a Cloud9 sample pack to determine if Cloud9 E-liquid is a good match for your personal taste. In accordance with our strict Quality Control guidelines, returned e-liquid could never be re-used for any purpose, so will not be accepted.